A - Directly from us, send us an email with you order or simply call us.
Q - Do these devices work around corner of a building? What if there is a wall or some trees and shrubs? Does it have to be line of sight?
A - The devices will operate even if they are NOT in line of sight. The distance would highly be dependent on what is between the transmitter and receiver. A stucco wall (with the "chicken wire" in it) or steel framed building would reduce the range quickly, every wall would reduce the range by about 100 yards based on our experiments, but it won't kill it.
Q - Would your products work with a 2-wire system?
A - Yes
Q - How can we extend the range?
A - We used a Yagi antenna for the receiver and managed to get 3 miles of range with bunch of trees and buildings and couple barns in the middle in a farm. The antenna was placed about 16 feet above ground. We can customize the box for an external antenna and ship the antenna and box to you with needed hardware to mount them.
Q - Can these be placed in a valve box? There is a solar panel so would it work in a valve box?
A - Yes, VCB-1117 is built for that purpose. We can customize a larger valve cover if needed.
Q - Do you do custom solutions if we have a need for it?
A - Yes.
Q - Do I need to have direct sun light all the time on the receiver? Do the receivers need sunlight "all the time"?
A - No, but they do need sun light. For WB-100 and WB-124 we recommend an hour of sun light for every 30 minutes of operation. For WB-200 we recommend 1 hour of sun light daily.
Q - Is there a battery inside the receiver?
A - Yes, the battery runs the valve and it would be trickle charged by the solar panel. The solar panel is NOT running the valve.
Q - How long the batteries are good for?
A - They are rated for 10 years of operation and do not need to be changed, but they do need to be charged by sunlight. After 10 years the batteries will be at around 70 percent of their original condition. So even after 10 years they are NOT dead and useless. There is no need to change the batteries.
Q - Are the batteries available in the market?
A - Yes, they are sold in many outlets online and in stores. But, they do not need to be replaced. We can ship a new battery if you think the battery needs to be replaced. Or, you can ship the device back to us and we will replace the battery for you free of any charge and ship it back to you.
Q - How long is the warranty on each device?
A - Three years. Return them within the first year and we either refund your money or replace it, no question asked. After the first year, we will repair or replace the unit for up to two additional years if they fail to operate.
Q - Do I need to buy a different controller?
A - No. All of our devices work with any standard 24V controller, they also work with 2-wire systems.
